Conner Hogan
About Conner Hogan
Conner Hogan is a Digital Content Management professional at Ingram Content Group in La Vergne, Tennessee, with a background in customer care and technical support.
Company
Connor Hogan is currently employed at Ingram Content Group, located in La Vergne, Tennessee, United States. Ingram Content Group is a renowned provider of comprehensive content services, including digital and print distribution, for the book publishing industry. Through various roles at Ingram Content Group, Hogan has gained in-depth knowledge and experience in digital content management and customer care operations.
Title
Connor Hogan holds the position of Digital Content Management, Content Operations at Ingram Content Group. In this role, Hogan manages and provides technical support for a proprietary Digital Asset Management (DAM) system, ensuring publishers' digital content is properly handled and issues are resolved efficiently.
Professional Background
Connor Hogan's career at Ingram Content Group spans several positions including Customer Care Coordinator (2017-2018), Senior Customer Care Specialist (2016-2017), and Technical Support Specialist at Vitalsource Technologies (2016). Each role contributed to his proficiency in technical support, customer service, and digital content management, laying a solid foundation for his current responsibilities.
Education and Expertise
Connor Hogan graduated from Middle Tennessee State University (MTSU) with a Bachelor of Business Administration in Information Systems, completed between 2016 and 2021. His academic background equipped him with a solid understanding of information systems, which he applies in his work at Ingram Content Group. His expertise includes managing digital assets, implementing metadata feeds via FTP, and offering insightful feedback to enhance policies and procedures.
Technical Support Responsibilities
In his current role, Connor Hogan offers technical support to publishers using Ingram's proprietary Digital Asset Management system. His responsibilities include researching and resolving issues, providing feedback to management on customer satisfaction, and improving UI and accessibility. His work ensures smooth operational processes and enhances the overall user experience for the company's digital platform.