Donna Martin
About Donna Martin
Donna Martin is a Senior Telecommunications Analyst at Ingram Content Group in LaVergne, Tennessee, with extensive experience in the Avaya platform and call center design.
Company
Donna Martin is currently employed at Ingram Content Group, located in LaVergne, Tennessee. Her role within the company is as a Senior Telecommunications Analyst. Ingram Content Group is known for providing comprehensive services to publishers, retailers, libraries, and educators.
Title
Donna Martin holds the title of Senior Telecommunications Analyst at Ingram Content Group. Her responsibilities encompass the maintenance and support of telecommunications equipment, including Avaya CM, Avaya CMS, Verint, MicroCall Call Accounting, and more. Additionally, she installs and supports IP cloud-based telecommunications solutions for remote offices across the nation.
Education and Expertise
Donna Martin studied at the University of South Carolina-Columbia from 1979 to 1983, where she earned a Bachelor of Science (BS) degree in Business with a focus on Management Science and Marketing. She possesses extensive skills on the Avaya platform, with a particular emphasis on Call Center design and programming. Donna's expertise also includes consulting with internal business segments and vendors to design telecommunications solutions.
Background
Before joining Ingram Content Group, Donna Martin worked at Aetna for 20 years, from 1997 to 2017. During her tenure as a Telecom Engineering Consultant in the Tampa/St. Petersburg, Florida area, she led numerous projects involving company mergers and acquisitions, upgrades, enhancements, and product replacements.
Achievements
Donna Martin has developed and conducted various training seminars and classes tailored for end users and peers. Her ability to troubleshoot and resolve complex telecommunications issues is highly regarded, and she is frequently sought after for her problem-solving skills. Her career demonstrates a passion for sharing knowledge and supporting a dynamic telecommunications environment.