Donna Underwood
About Donna Underwood
Donna Underwood is a Technical Account Specialist currently working as a Business Process Analyst at Tennessee Steel Haulers in Nashville, Tennessee.
Current Role at Tennessee Steel Haulers
Donna Underwood currently holds the position of Business Process Analyst at Tennessee Steel Haulers in Nashville, Tennessee. She joined the company in November 2018 and is responsible for analyzing and optimizing business processes within the organization. Her role includes identifying inefficiencies and implementing solutions to enhance operational performance.
Technical Account Specialist Experience
Donna has significant experience in technical support roles. She worked as a Technical Support Analyst at Vitalsource/Ingram from 2015 to 2016. Additionally, she has served as a Technical Account Specialist at Ingram Content Group in La Vergne, Tennessee. These roles involved providing technical assistance and support to clients, ensuring the smooth operation of various technical systems and platforms.
Career at Ocarina Networks
Donna Underwood held multiple roles at Ocarina Networks in Aliso Viejo, California, from 2001 to 2010. She started as a Technical Support Analyst, advanced to Senior Technical Support Analyst, and then moved into quality assurance as the Project Lead. Her final position at the company was as Senior Project Coordinator, where she managed projects and coordinated with various teams to ensure successful project completions.
Supervisory Role at Acer America Corp.
From 1998 to 2001, Donna was a Supervisor at Acer America Corp. in San Jose, California. In this role, she oversaw a team and was responsible for ensuring that technical support services were delivered effectively. Her duties included managing team operations, ensuring adherence to company standards, and providing guidance to team members.
Educational Background
Donna Underwood attended Anderson College from 1990 to 1992. Prior to that, she completed her high school education at Calvary Christian Academy, where she studied from 1986 to 1990. Her educational background provided a strong foundation for her subsequent roles in technical support and business analysis.