Haley Duncan
About Haley Duncan
Haley Duncan is a Client Support Specialist at Ingram Content Group and a Pet Sitter at Sit n’Stay with Lydia, with over 5 years of experience in client-facing roles within the publishing industry.
Current Position at Ingram Content Group
Haley Duncan currently holds the title of Client Support Specialist at Ingram Content Group in Nashville, Tennessee. In this role, she is responsible for ensuring client satisfaction and addressing client needs. Her work focuses on quality assurance for vendors and maximizing the overall client experience. Haley leverages her extensive background in customer-focused roles to excel in this position.
Previous Roles at Ingram Content Group
Before her current role, Haley Duncan served as a Senior Client Services Representative at Ingram Content Group from 2021 to 2023, also in Tennessee. Prior to that, she worked at the same company as a Client Services Coordinator from 2018 to 2021. Over these years, she accumulated over five years of experience in client-facing roles within the publishing industry, focusing on quality assurance and client relationships.
Educational Background
Haley Duncan studied at Middle Tennessee State University, where she achieved a Bachelor's degree in Design and Visual Communications, General. Her time at the university, from 2015 to 2017, provided her with a strong foundation in communication skills and critical thinking, which she applies effectively in her professional roles.
Additional Role in Pet Care
In addition to her work in the publishing industry, Haley Duncan currently serves as a Pet Sitter at Sit n’Stay with lydia in Murfreesboro, Tennessee. This role highlights her adaptability and ability to excel in different environments while maintaining a client-focused approach.
Skills and Expertise
Haley Duncan is known for her excellent communication skills and strong focus on critical thinking. She has a proven track record of effectively collaborating within a team and adapting to the changing demands of the publishing industry. Her specialization includes quality assurance for vendors and enhancing client satisfaction through targeted support and strategic problem-solving.