Harley Davis
About Harley Davis
Harley Davis is the Customer Care Coordinator - Operations at Ingram Content Group, with a background in customer service and event management.
Current Role at Ingram Content Group
Harley Davis is currently working at Ingram Content Group as a Customer Care Coordinator in the Operations division. In this role, Davis handles various responsibilities related to customer service operations. Key tasks include processing special orders and claims for specialty accounts such as Barnes & Noble, BooksaMillion, and KJV Store. Davis also communicates with the Transportation department about carrier claims and concerns to ensure smooth operations.
Previous Positions at Ingram Content Group
Before taking on the current role, Harley Davis served in different capacities at Ingram Content Group. From 2018 to 2020, Davis worked as a Customer Care Leadership - Library Services Specialist, focusing on library services. Prior to that, for 11 months in 2017 to 2018, Davis held the position of Sr. Customer Service Specialist. These roles involved escalating product issues, handling customer inquiries, and resolving order statuses and return inquiries.
Role at the Historic Sam Davis Home
In 2017, Harley Davis briefly worked at the Historic Sam Davis Home as the Director of Events & Marketing. For 4 months in Smyrna, TN, Davis managed event planning and marketing activities for the historic home. This role likely involved coordinating various events, overseeing marketing efforts, and enhancing the visibility of the historic site.
Other Experience in Customer Service
Harley Davis has accumulated extensive experience in customer service across various roles prior to Ingram Content Group. From 2015 for 8 months, Davis worked as a Guest Service Attendant (Supervisor) at Target in Murfreesboro, TN. Before that, from 2014 to 2017, Davis was a Barista at Starbucks, also in Murfreesboro, TN. Additionally, Davis worked as a Customer Service Supervisor at Kroger from 2009 to 2014, managing customer service operations for 5 years.
Educational Background
Harley Davis holds a Bachelor’s Degree in English Literature and Writing from Middle Tennessee State University, obtained during a 6-year period from 2010 to 2016. This academic background provided Davis with strong communication and analytical skills, which have been instrumental in various customer service roles.