JD Pollard
About JD Pollard
JD Pollard is a Business Support Analyst at Ingram Content Group with extensive experience in customer service and technical support roles.
Title and Current Role
JD Pollard is currently working as a Business Support Analyst at Ingram Content Group. In this role, Pollard is responsible for enhancing ticket workflows through ticketing system parameters and collaborating with business units to improve overall customer satisfaction with Ingram's service delivery.
Professional Experience
JD Pollard has held several key positions in his career. He worked as a Client Services Analyst at Ingram Content Group from 2021 to 2022. Prior to that, he served as Customer Support/Human Resources Manager at Takl from 2016 to 2020. Pollard also held the role of Technical Support Manager at Comcast from 2014 to 2016 and was a Senior Customer Service Specialist at Verizon Wireless from 2009 to 2014.
Education and Academic Background
JD Pollard holds a Master of Business Administration (MBA) in Management from Strayer University, which he completed from 2010 to 2013. Additionally, he earned a Bachelor of Science (BS) in Marketing from Tennessee Technological University, graduating in 2008 after four years of study.
Key Contributions at Ingram Content Group
During his tenure at Ingram Content Group, JD Pollard developed and implemented a customer self-serve portal. He also analyzed ticket trends to recommend operational improvements and served as an escalation point for software issues used by various customer support groups.