JD Pollard, MBA
About JD Pollard, MBA
JD Pollard, MBA, is a Client Services Analyst at Ingram Content Group with a background in human resources and technical support management.
Current Role at Ingram Content Group
JD Pollard is currently employed as a Client Services Analyst at Ingram Content Group. In this role, he has developed and implemented a new scheduling system for the client services team, resulting in improved adherence to service expectations. His responsibilities also include serving as the first contact for associates on PC technical support and Zendesk issues, collaborating closely with IT services and management to ensure smooth operations. Additionally, Pollard analyzes historical data to generate both long and short-term call volume forecasts, providing actionable insights for schedule modifications. He also manages shift responsibility scheduling based on support volume and agent skillsets, and monitors and tracks associates' adherence to schedules and performance.
Previous Position at Celero Commerce
JD Pollard worked as a Human Resources Generalist at Celero Commerce from 2020 to 2021. This brief, two-month tenure took place in Brentwood, Tennessee. While details about his specific duties in this role are not provided, his involvement in human resources suggests experience in HR functions such as recruitment, employee relations, and compliance.
Human Resources Director at Takl
From 2016 to 2020, JD Pollard served as the Human Resources Director at Takl in Brentwood, TN. During his four-year tenure, he likely oversaw various HR functions, contributing to the company's workforce management and development. This experience would have involved responsibilities such as managing employee relations, overseeing recruitment processes, and implementing HR policies and procedures.
Technical Support Manager at Comcast
Between 2014 and 2016, JD Pollard was employed as a Technical Support Manager at Comcast in Nashville, TN. In this capacity, he was responsible for managing technical support operations, likely including overseeing team performance, handling escalations, and ensuring customer satisfaction. Pollard's role would have involved both technical expertise and management skills to effectively support Comcast's technical support team.
Education and Academic Background
JD Pollard holds a Master of Business Administration (MBA) in Management from Strayer University, which he earned between 2010 and 2013. This academic credential provided him with advanced knowledge in business management. Prior to that, he completed a Bachelor of Science (BS) in Marketing at Tennessee Technological University from 2004 to 2008. His educational background has equipped him with a solid foundation in both management and marketing principles.