Jennifer Bennett
About Jennifer Bennett
Jennifer Bennett is a Technical Support Coordinator at Ingram Content Group and Service Desk Analyst Team Lead at ComplexCare Solutions, with extensive experience in IT support and coordination.
Title at ComplexCare Solutions
Jennifer Bennett serves as Service Desk Analyst Team Lead at ComplexCare Solutions. In her position, she oversees a team responsible for managing technical support requests. Her role involves streamlining operations to improve service desk efficiency.
Title at Ingram Content Group
Jennifer Bennett is currently a Technical Support Coordinator at Ingram Content Group in La Vergne, Tennessee. She provides technical assistance and support to ensure smooth operations and prompt resolution of technical issues.
Previous Roles at Dell
Jennifer Bennett has an extensive history with Dell, where she initially worked as Technical Support for nine months in 2004 in Greater Nashville Area, TN. She then transitioned to a Technical Support (Gold/ProSupport) position, where she contributed for 11 years. Her tenure showcases her proficiency in handling complex technical support tasks.
Educational Background
Jennifer Bennett possesses a diverse educational background. She earned a Master’s degree in Medieval Archaeology from Durham University in 1999. Prior to that, she achieved a Bachelor of Applied Science (BASc) in Anthropology from College of Charleston in 1998. Additionally, she holds an Information Systems Certificate from Forsyth Technical Community College, completed in 1994.
Technical Skills and Implementation
Jennifer Bennett has demonstrated strong technical skills in various roles. At ComplexCare Solutions, she implemented new policies and procedures that reduced the time spent processing terminations by 66%. She also revamped an internal knowledgebase within the ManageEngine ticketing system, minimizing potential ticket requests and workloads. Additionally, she managed cloud VOIP systems and handled Active Directory management tasks, including user creation and password resets.