Jessica Jurmann
About Jessica Jurmann
Jessica Jurmann is the Senior Manager of Digital Solutions at Ingram Content Group, with extensive experience in customer success and digital strategy.
Current Position
Jessica Jurmann is currently serving as the Senior Manager, Digital Solutions at Ingram Content Group. In her role, she leads the client experience and vision for CoreSource, Ingram Content Group's leading digital distribution platform for the publishing industry. She is responsible for building and managing a team dedicated to supporting sales growth, enhancing customer retention, and driving strategy. Jessica oversees product management, customer analytics, and communication to ensure alignment with strategic objectives.
Previous Roles in Customer Success
Before joining Ingram Content Group, Jessica Jurmann held several prominent positions in the customer success domain. From 2021 to 2024, she was the Director, Customer Success at G2, and prior to that, she was the Director, Customer Success at PowerReviews from 2020 to 2021. Earlier in her career at PowerReviews, she served as Manager, Customer Success from 2017 to 2020 and as Senior Customer Success Manager from 2016 to 2017. She also worked at seoClarity as a Customer Success Account Manager in 2013-2014 and as a Customer Success Associate in 2012-2013. Her career began at Your Neighborhood Network where she was a Marketing & Sales Coordinator from 2011 to 2012.
Educational Background
Jessica Jurmann studied at several institutions to build her academic foundation. She earned a Bachelor of Science in Business Administration with a focus on Marketing from Chicago State University. Additionally, she holds an A.A. Entrepreneurship Certificate from Kaskaskia College. In 2022, she furthered her knowledge by studying for a Marketing Week Mini MBA with Mark Ritson. Earlier academic pursuits include her time at Centralia High School.
Expertise in Customer Success
Jessica Jurmann has a robust expertise in customer success strategies, having implemented customer success playbooks, KPIs, and RACI matrices to improve team efficiency and productivity. Her experience includes fostering cross-functional collaboration by partnering with diverse teams and stakeholders to address product gaps and enhance customer engagement. She has also orchestrated regional client summits to boost customer satisfaction and has harnessed data-driven insights to shape customer success strategies. Her leadership in these areas has significantly contributed to her roles in various companies.
Digital Solutions and Client Strategies
In her role at Ingram Content Group, Jessica Jurmann has been pivotal in driving marketing and communications strategies for the Digital Services team. She has designed and implemented client onboarding and training programs and collaborated with the VP, Digital Services to execute customer retention strategies and manage enterprise analytics cycles. Additionally, she has kept Sales and ICG senior leadership informed of trends, opportunities, and risks, ensuring the company's digital solutions are effectively aligned with its strategic objectives.