Joel Ortiz
About Joel Ortiz
Joel Ortiz is an Inside Sales Representative at INGRAM LIBRARY SERVICES INC. and Ingram Content Group in Nashville, Tennessee, with a background in tech support and customer service.
Title
Joel Ortiz currently holds the position of Inside Sales Representative at INGRAM LIBRARY SERVICES INC. in the United States. He is also serving as an Inside Sales Representative at Ingram Content Group in Nashville, Tennessee, United States.
Current Positions at Ingram Content Group
Joel Ortiz works as an Inside Sales Representative at Ingram Content Group in Nashville, Tennessee. His role involves managing sales operations and maintaining client relationships to support the company's growth in the content distribution industry.
Previous Roles and Experience
Joel Ortiz previously held the role of Senior Client Representative at Ingram Content Group, where he worked for 8 months from 2022 to 2023. Prior to that, he was a Courier at Amazon Flex for 2 years and served as a Premier Support Specialist at Asurion for 4 years. Additionally, he worked at AT&T as an International Care Tech Support/Escalations specialist for 2 years, and as a Food Runner at GATORS DOCKSIDE for 3 years.
Education and Training
Joel Ortiz studied Digital Communication and Media/Multimedia at DeVry University for 2 years. He also earned a High School Diploma from Dunnellon High School, graduating in 2010.
Technical Proficiency and Customer Service
Joel Ortiz is proficient in diagnosing and resolving issues with mobile devices and home products. He specializes in providing white glove service to ensure customer satisfaction and has a strong desire to learn about new devices and troubleshooting methods. His experience includes high-level technical support roles, particularly at Asurion and AT&T.