Katelyn Webb
About Katelyn Webb
Katelyn Webb is the Lead Customer Care Specialist at Ingram Content Group, with a background in sales, library services, and historical interpretation.
Professional Background
Katelyn Webb has substantial experience in customer care and service roles. Currently, she is employed at Ingram Content Group as the Lead Customer Care Specialist, having started with the company in October 2018. Prior to her current role, Katelyn has worked in various capacities, including as a historical interpreter at Belle Meade Plantation in 2017 for six months, and as a library technician at Coffee County Lannom Memorial Public Library from 2016 to 2017 for 11 months. Her career began as a sales associate at Hastings Entertainment, where she worked from 2012 to 2016 for four years.
Current Role at Ingram Content Group
Katelyn Webb currently holds the position of Lead Customer Care Specialist at Ingram Content Group. She has been with the company since October 2018. In this role, she is responsible for overseeing customer care initiatives, ensuring client satisfaction, and managing customer service operations. Her role involves working closely with various departments to provide comprehensive support and maintain high service standards.
Previous Experience in Customer Service
Before joining Ingram Content Group, Katelyn Webb accumulated valuable experience in diverse customer service and support roles. Most notably, she worked as a library technician at Coffee County Lannom Memorial Public Library, where she served from 2016 to 2017 for 11 months. She also has experience as a sales associate at Hastings Entertainment, a position she held for four years from 2012 to 2016. These roles equipped her with essential skills in customer interaction, service delivery, and operational support.
Education and Qualifications
Katelyn Webb completed her Bachelor of Science degree at Middle Tennessee State University (MTSU), studying from 2011 to 2013. Prior to her university education, she attended The Webb School from 2004 to 2008. Her academic background laid a strong foundation for her roles in customer service, providing her with a broad knowledge base and essential skills for effective communication and customer care.
Role as Historical Interpreter
In 2017, Katelyn Webb worked as a historical interpreter at Belle Meade Plantation for six months. In this role, she was responsible for educating visitors about the historical significance of the plantation, providing guided tours, and enhancing the overall visitor experience. This position allowed her to develop her public speaking and educational skills, which have complemented her customer service career.