Laura Dolan
About Laura Dolan
Laura Dolan is a Senior Account Representative at Ingram Content Group with over five years of experience, recognized for her work on the Large Print Project.
Current Employment
Laura Dolan is a Senior Account Representative at Ingram Content Group based in La Vergne, Tennessee, United States. She has held this position since 2018, continually contributing to the company's success and focusing on meeting client needs. Her role involves engaging with clients to ensure high levels of satisfaction and effective service delivery.
Previous Professional Experience
Before becoming a Senior Account Representative, Laura Dolan worked as a Client Relations Account Representative at Ingram Content Group from 2017 to 2018. She has a rich history of customer service roles, including a year at Pg Mobile and a short tenure at Afford2smile Dental Clinic in 2015. Prior to these, she served as a Customer Service Officer at Kingspan Insulation Australia in 2014 and as an Office Assistant and Marketing professional at Talkingpoint from 2013 to 2014. Laura also owned and managed Globe Clubber in Buckinghamshire, United Kingdom, from 2012 to 2014.
Education and Skillset
Laura Dolan studied Marketing and Business Studies at Milton Keynes College from 2011 to 2013. Her education provided her with foundational knowledge and skills that she has applied across various roles in her career. The combination of her academic background and practical experience allows her to effectively manage client relationships and deliver results in customer-oriented roles.
International Work Experience
Laura Dolan's career includes international work experience, notably her role as a Customer Service Officer at Kingspan Insulation Australia in Somerton, Victoria, Australia. This exposure to different markets and business environments has enhanced her adaptability and broadened her professional perspective, making her a valuable asset in global operations.
Large Print Project Leadership
In her capacity at Ingram Content Group, Laura Dolan is the Global Lead for the Large Print Project. She collaborated with the Royal National Institute of Blind People (RNIB) and the UK Association for Accessible Formats to develop best practice guidelines for Large Print books. Her work on the project earned recognition at the 2023 Digital Printer Awards, showcasing her dedication to accessibility and innovation in publishing.