Michelle Baker
About Michelle Baker
Michelle Baker is the Manager of Print Platform & Sales Operations at Ingram Content Group in LaVergne, TN, with over 15 years of experience within the company and its subsidiary, Lightning Source.
Current Role at Ingram Content Group
Michelle Baker currently serves as the Manager of Print Platform & Sales Operations at Ingram Content Group in LaVergne, Tennessee. Her role focuses on overseeing print platform operations and managing sales activities, ensuring smooth processes and effective sales strategies for the company.
Past Experience at Ingram Content Group
Michelle has held several roles at Ingram Content Group, including Project Manager for Lightning Source & IngramSpark from 2016 to 2018, where she led projects related to these platforms. Before that, she was a Client Integration Specialist from 2015 to 2016, and also managed IngramSpark Client Relations for a brief period in 2015. These positions reflect her proficiency in project management and client integration within the publishing industry.
Roles at Lightning Source
Michelle's career began at Lightning Source in 2002. She served as a Client Services Representative for five years, Senior Client Services Representative for three years, Client Integration Specialist for three years, and subsequently as an Account Representative from 2014 to 2015. Each role added to her extensive experience in client services and account management, solidifying her expertise in client-facing roles and operational processes.
Career Progression and Expertise
Over the past 15 years, Michelle Baker has progressed through various roles within Lightning Source and its parent company, Ingram Content Group. Her transition from Lightning Source to Ingram Content Group marks a notable career progression within the corporate family. Her experience spans client services, integration, account management, and project management, showcasing her well-rounded expertise in the publishing industry's operational and customer service domains.
Skills in Client Integration and Customer Service
Throughout her career, Michelle has developed strong client integration and customer service skills. Her roles have often involved integrating clients into company systems, managing client relations, and ensuring customer satisfaction. This experience highlights her capability in fostering strong client relationships and ensuring successful client onboarding and support.