Rhonda Pryor
About Rhonda Pryor
Rhonda Pryor is a Client Integration Specialist at Ingram Content Group in Lavergne, TN, where she manages integration and conversion processes, conducts training webinars, and responds to customer queries using Zendesk.
Current Role at Ingram Content Group
Rhonda Pryor currently serves as both a Client Integration Specialist and a Technical Account Specialist at Ingram Content Group, based in Lavergne, TN. In her role, she is responsible for managing integration and conversion processes, including monitoring timelines and addressing any conversion-related issues with publishers. She also ensures compliance with QA processes specific to digital file and metadata specifications and conducts training webinars using Zoom. Rhonda has been with Ingram Content Group since February 2014.
Professional Background
Rhonda Pryor has a comprehensive background in digital content management and prepress operations. She previously worked at MegaColor as a Typesetter in Lavergne, TN, for four months in 2009 and at Parris Printing as an Electronic Prepress Operator for three years until 2009. Additionally, she held roles at M. Lee Smith Publishers for over 16 years, starting as an Electronic Prepress Operator in 1990 and later becoming an Electronic Prepress Coordinator until 2006.
Educational Background
Rhonda Pryor earned her Bachelor of Science in Information Technology from the University of Phoenix, studying there from 2010 to 2013. Prior to that, she completed an Associate in Applied Science Degree in Graphic Design from Iona College. Her educational background has equipped her with a strong foundation in both IT and graphic design, contributing to her diverse career.
Role in Client Integration
In her capacity as a Client Integration Specialist, Rhonda Pryor plays a key role in managing the integration and conversion processes at Ingram Content Group. She is responsible for auditing and correcting publisher XML files to ensure they meet system specification compliance. Rhonda also manages timelines, communicates conversion-related issues to publishers, and works closely with account managers to ensure customers understand each process step. Additionally, she handles Zendesk customer support application to address daily customer queries.
Experience with Software Tools
Rhonda Pryor is proficient in using various software tools crucial to her role. She utilizes Zoom for conducting training webinars and Zendesk for daily customer support queries. Rhonda also enters JIRA tickets to request customer or internal development projects. Her expertise extends to communicating the company software’s current features, upcoming features, and addressing any issues, ensuring a smooth operational workflow.