Amanda Natasha Sebata
About Amanda Natasha Sebata
Amanda Natasha Sebata is a Customer Experience Agent with a strong background in hospitality and customer service. She has studied and worked in both Malaysia and Germany, gaining extensive experience in event logistics and customer satisfaction management.
Work at Inkitt
Amanda Natasha Sebata currently serves as a Customer Experience Agent at Inkitt, a position she has held since 2022. In this role, she utilizes her extensive background in hospitality and customer service to enhance user satisfaction. Her responsibilities include managing customer inquiries and ensuring a seamless experience for users. Her tenure at Inkitt has allowed her to apply her skills in a dynamic environment, contributing to the company's commitment to customer engagement.
Education and Expertise
Amanda holds a Bachelor of Business in International Hotel and Resort Management, which she earned from INTI International College Subang from 2014 to 2016. She further advanced her education by obtaining a Master of Arts in International Hospitality, Tourism and Events Management from the Berlin School of Business & Innovation, completing her studies from 2019 to 2021. Additionally, she has a Diploma in Hotel Management from INTI International University & Colleges, achieved from 2011 to 2014. Her educational background provides a strong foundation for her expertise in customer experience.
Background
Amanda has a diverse professional background, having worked in various roles within the hospitality and customer service sectors. She began her career as an Internship Trainee at Aloft Hotels in 2015, followed by a position as a Sales and Marketing Representative at The Ascott Limited in 2014. In 2020, she worked as an Operations and Inventory Associate at Bringmeister GmbH, and briefly served as a Customer Operations Associate at Gorillas in 2022. Her international experience spans across Malaysia and Germany, enhancing her adaptability in diverse environments.
Achievements
Amanda's professional journey is characterized by her extensive experience in event logistics and customer service. Her keen attention to detail has been instrumental in maintaining high levels of customer satisfaction throughout her career. The combination of her academic qualifications and hands-on experience in hospitality has equipped her with the skills necessary to manage complex customer service scenarios effectively.