Amy Ferguson
About Amy Ferguson
Amy Ferguson serves as the Director of Customer Success at Inkling, where she leads a team dedicated to enhancing customer satisfaction. With extensive experience in customer-centric roles across various organizations, she focuses on driving success through the integration of design, technology, and learning outcomes.
Current Role at Inkling
Amy Ferguson serves as the Director of Customer Success at Inkling, a position she has held since 2022. In this role, she leads a team dedicated to enhancing customer satisfaction and delivering high value at every interaction. Her mission focuses on leveraging Inkling's modern learning platform to empower the customer community in achieving their goals. Ferguson emphasizes the importance of collaboration among various stakeholders and functions to drive transformation within the organization.
Previous Experience at Inkling
Before becoming the Director of Customer Success, Amy Ferguson worked at Inkling as a Senior Customer Success Manager from 2015 to 2022. During her tenure, she contributed significantly to customer engagement and success initiatives. Her experience in this role laid the foundation for her current leadership position, where she continues to advocate for customer-centric strategies.
Experience at Genesys
Amy Ferguson held the position of Global Director of Guru Services, Interaction & Speech Analytics at Genesys for one year, from 2014 to 2015, in Pennsylvania. In this capacity, she focused on enhancing customer interactions through advanced analytics and service strategies. This role contributed to her extensive background in customer success and analytics.
Educational Background
Amy Ferguson studied at Drexel University, where she achieved a degree in Design & Merchandising. This educational background has informed her approach to customer success, particularly at the intersection of design, technology, and learning outcomes.
Career Journey in Customer Success
Amy Ferguson has a versatile career spanning various customer-centric roles. Her experience includes positions such as Principal Client Success Manager at RightNow from 2007 to 2014, and Senior Project Manager at Edify from 2002 to 2007. She has also worked in call center operations and as an IVR & Speech Application Developer at MCI Communications. This diverse background has equipped her with skills in design, development, implementation, project management, and consultation.