Jared Sims
About Jared Sims
Jared Sims is a Customer Success Manager at Inkling, with over 8 years of experience in Training and Development, Knowledge Management, and Quality Assurance in the retail and eCommerce sectors. He previously held various roles at Abercrombie & Fitch Co. and Crocs, focusing on customer service training and employee development.
Current Role at Inkling
Jared Sims serves as a Customer Success Manager at Inkling, a position he has held since 2024. He works remotely from San Francisco, California. In this role, he focuses on enhancing customer satisfaction and ensuring that clients successfully utilize Inkling's solutions to meet their business needs.
Previous Experience at Abercrombie & Fitch Co.
Jared Sims has extensive experience at Abercrombie & Fitch Co., where he held multiple roles over several years. He worked as a Customer Care Training, Knowledge, & Communication Senior Analyst from 2021 to 2023 and as a Customer Care Training & Knowledge Associate Analyst from 2016 to 2018. His responsibilities included designing courses and curricula, developing onboarding resources, and establishing quality standards.
Experience at Crocs
Jared worked at Crocs as a Global Retail Learning & Development Manager for 9 months in 2023 to 2024. His role involved enhancing training programs and supporting retail staff development in a global context, contributing to the overall learning strategy of the organization.
Education and Expertise
Jared Sims earned a Bachelor of Science (B.S.) in Agricultural Communication from The Ohio State University, completing his studies from 2010 to 2014. He has over 8 years of experience in Training and Development, Knowledge Management, and Quality Assurance, primarily within the retail and eCommerce customer service sectors.
Background in Customer Service and Training
Jared's background includes various roles in customer service and training. He worked as an Aquatics Facility Coordinator/Crew Chief at The Ohio State University and as a Community/Public Relations Intern at The Salvation Army Northeast Ohio Division. His early experience also includes working as a Cashier/Guest Service/Carryout at Menards.