Aerial Richardson
About Aerial Richardson
Aerial Richardson serves as the Customer Support Manager at InnovaSystems International, LLC, where she has worked since 2013. She holds a Bachelor of Science in Mathematics from East Carolina University and possesses a Comptia Security+ Certification, demonstrating her expertise in IT security.
Work at InnovaSystems International
Aerial Richardson has been employed at InnovaSystems International, LLC since 2013. Initially serving as a Systems Analyst for 11 years, Richardson transitioned to the role of Customer Support Manager in 2018, where she has worked for 6 years. In her current position, she leads a customer support team that provides assistance to over 11,000 Department of Defense (DoD) users. This role involves managing various aspects of customer support, ensuring that client needs are met efficiently and effectively.
Education and Expertise
Aerial Richardson earned a Bachelor of Science (B.S.) degree in Mathematics with a concentration in Science from East Carolina University, completing her studies from 2009 to 2013. In addition to her academic background, she holds a Comptia Security+ Certification, which indicates her expertise in IT security and risk management. This combination of education and certification supports her capabilities in managing sensitive information and addressing security concerns within her professional roles.
Background
Aerial Richardson has a strong foundation in data management and analysis. She has experience fielding ad-hoc client data requests using SQL and IBM COGNOS, demonstrating her proficiency with these data management tools. Additionally, she has managed the packaging and documentation process for Authorization to Operate (ATO) under the Risk Management Framework (RMF) requirements, showcasing her understanding of compliance and regulatory standards in the IT field.
Achievements
Aerial Richardson possesses an Active Secret DoD Clearance, which allows her to handle sensitive government information. This credential is crucial for her role in supporting the Department of Defense users. Her leadership in managing a customer support team in a high-stakes environment highlights her capability to operate effectively under pressure and deliver results that meet the needs of a large user base.