Savier Osman
About Savier Osman
Savier Osman is a Help Desk Technician currently employed at InnovaSystems International, LLC, where he provides technical support to over 600 employees. He has a background in Computer Science and Computer Information Technology, with experience in software training and user support.
Work at InnovaSystems International
Savier Osman has been employed at InnovaSystems International, LLC as a Help Desk Technician since 2023. In this role, he provides technical support and assistance to a diverse workforce of over 600 employees. His responsibilities include maintaining detailed records of user inquiries, issues, and resolutions, which contributes to improved knowledge management and efficiency within the organization.
Education and Expertise
Savier Osman studied Computer Science at Grossmont College from 2018 to 2021, where he completed a three-year program. He furthered his education at Point Loma Nazarene University, achieving a Bachelor of Arts in Computer Information Technology from 2021 to 2023. In addition to his formal education, he is currently enrolled in MITx Courses, focusing on Cybersecurity for Critical Urban Infrastructure, which he is expected to complete in 2024.
Background
Savier Osman completed his high school education at Santana High School, where he studied Architecture and earned his High School Diploma from 2014 to 2018. Following high school, he transitioned into the field of technology, gaining experience as a Software Engineer at Creative Electron, Inc. for one month in 2022. This role was conducted in a hybrid work environment in San Marcos, California.
Training and User Support
In his current position as a Help Desk Technician, Savier Osman has delivered basic training on software applications and system usage. This training enhances user proficiency and productivity, demonstrating his commitment to supporting the workforce effectively. His ability to simultaneously support operations across four distinct organizations showcases his strong multitasking and organizational skills.