Ali Desmond
About Ali Desmond
Ali Desmond is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including WordStream and HubSpot. Currently, Desmond works at Inscribe, where they have held positions since 2022.
Current Role at Inscribe
Ali Desmond serves as the Senior Customer Success Manager at Inscribe, a position held since 2023. In this role, Ali focuses on enhancing customer satisfaction and ensuring successful product adoption among mid-market clients. Prior to this, Ali worked as a Customer Success Manager for mid-market clients at Inscribe starting in 2022. This progression reflects a commitment to customer success and a deep understanding of client needs.
Previous Experience in Customer Success
Ali Desmond has extensive experience in customer success roles across various organizations. Ali worked at WordStream in multiple capacities, including Customer Success Associate, Senior Customer Success Specialist, and Customer Success Specialist, accumulating over two years of experience there from 2017 to 2019. Ali also held the position of Enterprise Customer Success Manager at YPulse, Inc. for one year from 2020 to 2021, and served as a Senior Customer Success Manager at HubSpot from 2021 to 2022.
Education and Academic Background
Ali Desmond earned a Bachelor's Degree in Business/Commerce from Rhodes College, where studies took place from 2011 to 2015. Additionally, Ali attended Thayer Academy from 2009 to 2011, completing high school education. This educational foundation has contributed to Ali's expertise in customer success and management.
Early Career and Sales Experience
Before specializing in customer success, Ali Desmond gained experience in sales and customer engagement. Ali worked as a Membership Sales Advisor at Healthworks Fitness Centers for Women from 2016 to 2017 and as a Sales Development Representative at VMTurbo from 2015 to 2016. These roles provided valuable skills in client interaction and sales strategies.
Professional Development and Skills
Throughout Ali Desmond's career, a focus on professional development is evident. Ali has cultivated skills in customer engagement, relationship management, and strategic communication. The diverse roles across different companies have contributed to a well-rounded expertise in customer success and sales.