Angela A.
About Angela A.
Angela Apinyavat is the Head of Customer Success at Ramp, where she has significantly enhanced operational efficiency and fraud detection, leading to substantial cost savings and improved customer and employee experiences.
Position at Ramp
Angela Apinyavat is the Head of Customer Success at Ramp, a finance automation platform. She is responsible for overseeing customer interactions and ensuring a seamless experience for users. Under her leadership, the company has achieved significant operational efficiencies, including substantial reductions in application processing times and enhanced fraud detection capabilities. Her role involves critical decision-making to maintain customer satisfaction and operational excellence.
Achievements in Fraud Detection and Cost Savings
Angela Apinyavat has notably reduced application processing times by 30 minutes and saved Ramp $300,000 by improving accuracy in fraud detection. By selecting and implementing Inscribe, she enhanced the company's ability to identify fraudulent documents, automate account opening processes, and fulfill Know Your Customer (KYC) requirements. These improvements were crucial in achieving immediate return on investment, showcasing her ability to deploy effective solutions that bring tangible benefits.
Focus on AI-Powered Fraud Detection and Document Automation
At Ramp, Angela Apinyavat focuses on leveraging advanced technologies such as AI-Powered Fraud Detection and Document Automation. Her responsibilities include document collection and review, parsing bank statements for credit analysis, and periodic document collection for ongoing account monitoring. These tasks are essential to mitigate risks associated with application fraud and enable the team to grow responsibly while maintaining compliance.
Impact of Using Inscribe at Ramp
Angela Apinyavat chose Inscribe as a tool to enhance Ramp's fraud prevention and compliance efforts. By automating key parts of the customer onboarding process and satisfying KYC requirements, Inscribe has allowed Ramp to maintain a stronger customer and employee experience. The tool has provided significant cost savings and efficiency gains almost immediately, affirming its value in supporting ongoing account monitoring and operational improvements.