Alan Cordero
About Alan Cordero
Alan Cordero is an Information Technology Staff member currently employed at Insight Global in New Jersey. He has a diverse background in IT and customer service, with previous roles at Universal Technical Institute and ExactCare, among others.
Work at Insight Global
Alan Cordero has been employed at Insight Global as Information Technology Staff since 2021. In this role, he is responsible for various IT functions, including hardware installations and troubleshooting software issues. His experience in the field allows him to effectively address technical challenges and provide support to clients.
Previous Employment Experience
Before joining Insight Global, Alan Cordero held several positions in the technology and service sectors. He worked at Universal Technical Institute, Inc. as an Employment Specialist for one year from 2019 to 2020. He also served as Clinical Liaison at ExactCare in 2018 and as Information Technology Specialist at TEKsystems from 2020 to 2021. His diverse roles have provided him with a broad skill set in customer service and technical support.
Education and Expertise
Alan Cordero earned a Bachelor's Degree in English/Language Arts Teacher Education from City University of New York-Hunter College, completing his studies from 2001 to 2006. He possesses expertise in using Ivanti for hardware asset management documentation and has experience in troubleshooting level 1 networking issues and working with Citrix.
Background in Customer Service and Case Management
Alan has a background in customer service and case management, having worked in various roles that required strong interpersonal skills. He served as a Bilingual Customer Service Representative at Dr. Leonard's Healthcare Corp. and as a Case Manager at Women In Need, Inc. and Cayuga Centers. These positions have enhanced his ability to provide effective support in diverse environments.
Military Service
Alan Cordero served in the United States Air Force as an Aircraft Maintenance Technician from 2009 to 2013. His military experience included working in Okinawa, Japan, and Barksdale, Louisiana, where he developed technical skills and a strong work ethic that have contributed to his professional development.