Alexa Charlery
About Alexa Charlery
Alexa Charlery is a Service Desk Analyst currently working at Insight Global. She has a background in Information Technology and has held various roles in technical support and customer service across multiple companies.
Current Role at Insight Global
Alexa Charlery is currently employed as a Service Desk Analyst at Insight Global. She has held this position since 2023 and works remotely in the Washington DC area. In her role, she utilizes her technical skills to provide support and solutions to clients, ensuring efficient service delivery.
Previous Experience at Favor TechConsulting, LLC
Prior to her current role, Alexa worked at Favor TechConsulting, LLC as a Help Desk Technician for 11 months from 2022 to 2023. During her tenure, she provided technical support and assistance to users in the Washington DC-Baltimore area, enhancing her troubleshooting and customer service skills.
Educational Background in Information Technology
Alexa Charlery studied Information Technology at Year Up, where she achieved her High School Diploma from 2021 to 2022. She also completed a two-month program at Per Scholas in 2021, focusing on Information Technology. Her education equipped her with essential technical skills, including proficiency in Microsoft Office applications.
Technical Skills and Certifications
Alexa has developed a range of technical skills, particularly in assembling and disassembling personal computers. She is proficient in installing, configuring, and troubleshooting hardware components. Currently, she is pursuing A+ Certification, with an expected completion date in July, further enhancing her qualifications in the IT field.
Diverse Work Experience
In addition to her technical roles, Alexa has experience in the retail and food service industries, including a position as a Caterer at Design Cuisine from 2020 to 2021. This diverse background has contributed to her strong customer service skills, which are valuable in her current role as a Service Desk Analyst.