Alexander Shane
About Alexander Shane
Alexander Shane is a Product Manager for Global Capabilities at Nike, specializing in workflow documentation and communication enhancement. He has a diverse background in product management, marketing, and safety investigation, with experience at companies such as ShopKeep and Airbnb.
Current Role at Nike
Alexander Shane serves as a Product Manager for Global Capabilities at Nike, a position he has held since 2021. In this role, he focuses on enhancing communication and collaboration within the organization by creating workflow documentation that reduces process and policy ambiguity. He acts as the primary liaison between product and quality assurance teams, assisting in the vetting of emerging issues and managing resolution timelines. His responsibilities also include facilitating the implementation of a global platform that serves over 2,000 users, concentrating on configuration and rollout strategies.
Previous Experience at ShopKeep
Prior to his current role, Alexander Shane worked at ShopKeep as a Team Lead from 2016 to 2019 in Portland, Oregon. During his three years at ShopKeep, he developed skills in team management and operational efficiency. His experience in this role contributed to his expertise in reducing ambiguity in processes and policies, which he continues to apply in his current position.
Work History at Airbnb
Before his tenure at ShopKeep, Alexander Shane was employed at Airbnb as a Trust & Safety Investigator from 2012 to 2014 in Grants Pass, Oregon. In this role, he was responsible for ensuring the safety and security of users on the platform. His experience in this position helped him develop a keen understanding of risk management and user safety protocols.
Education and Training
Alexander Shane completed his high school education at North Valley High School, where he studied Rock n' Roll and earned a High School Diploma from 2004 to 2007. He furthered his education at Rogue Community College, focusing on Music Performance for one year from 2007 to 2008. Although he did not complete a degree at Rogue Community College, this educational background provided him with foundational skills that he has applied throughout his career.
Recognitions and Awards
Throughout his career, Alexander Shane has received recognition for his contributions to customer service. He has been awarded three Stevie Awards for Customer Service Leadership, which include two Bronze awards and one Silver award. These accolades highlight his commitment to excellence in service and his ability to manage customer-related challenges effectively.