Alvaro Vargas
About Alvaro Vargas
Alvaro Vargas is an Information Technology Help Desk professional currently employed at Insight Global since 2022. He is pursuing a Cisco Certified Network Associate (CCNA) certification to further his career in networking.
Work at Insight Global
Alvaro Vargas has been employed at Insight Global as an Information Technology Help Desk since 2022. In this role, he provides remote support and assistance to clients, ensuring that their IT issues are resolved efficiently. His position involves troubleshooting technical problems and offering solutions to enhance user experience.
Previous Experience in IT Support
Prior to his current role, Alvaro Vargas worked at MBX Systems as a Server Assembler for five months in 2020. His responsibilities included assembling server components and ensuring their functionality. Additionally, he gained experience at Best Buy as part of the Geek Squad team from 2019 to 2020, where he provided technical support and customer service.
Education and Expertise
Alvaro Vargas studied at Texas State Technical College, where he focused on Cyber/Computer Forensics and Counterterrorism. He earned an Associate of Science degree in this field from 2018 to 2019. Currently, he is pursuing the Cisco Certified Network Associate (CCNA) certification to further his knowledge and skills in networking.
Communication Skills Development
Alvaro Vargas developed strong communication skills through a sales position in Waco, Texas. This experience enhanced his ability to interact effectively with clients and colleagues, which is essential in his current role in IT support. His background in sales contributes to his customer service approach.