Amy Mc Clain
About Amy Mc Clain
Amy McClain is a Patient Services Expert currently working at Insight Global, specializing in compassionate customer care and project coordination. She has extensive experience in customer service roles across various companies, including Technicolor and ABX Air, Inc.
Current Role at Insight Global
Amy Mc Clain serves as a Patient Services Expert at Insight Global, a position she has held since 2020. In this role, she provides compassionate customer care within fast-paced environments, ensuring clear, accurate, and timely communication. She works specifically with Bon Secours Mercy Health, focusing on enhancing patient services and support.
Previous Experience in Customer Support
Before her current role, Amy worked as a Customer and Client Support Specialist/Project Coordinator while self-employed from 2015 to 2020 in South Lebanon, Ohio. She also held various positions at Technicolor, including Customer Service Trainer, Director of Account Relations, Technical Services Manager, and Customer Service Associate, accumulating extensive experience in customer support and training.
Background in Freight Coordination
Amy's career includes experience as an International Freight Coordinator at ABX Air, Inc. from 1994 to 1998. This role contributed to her organizational skills and ability to manage logistics effectively, which are essential in her current position.
Education and Certification
Amy studied at Sinclair Community College, where she completed a Certificate Program in Health Information/Medical Records Technology/Technician in 2020. This educational background supports her expertise in patient services and healthcare communication.
Skills in Project Coordination
In her roles, Amy has demonstrated strong project coordination skills, focusing on organization and adaptability. Her ability to manage teams and projects effectively has been a key aspect of her career, particularly in her positions at Technicolor and her current role at Insight Global.