Benji Jones
About Benji Jones
Benji Jones is a Major Incident Manager specializing in Manufacturing Supply Chain Infrastructure Services for a Microsoft vendor. He has over a decade of experience in service operations and has held various roles in customer service and technical support since 2004.
Work at Insight Global
Benji Jones has been employed at Insight Global since 2012, holding the position of Major Incident Manager in Manufacturing Supply Chain Infrastructure Services. His role involves overseeing major incidents and ensuring effective resolution processes within the Microsoft Vendor framework. Prior to this position, he served as Incident Command Team Lead for Office365 from 2011 to 2012 and as Incident Commander for Office365 from 2010 to 2011. His tenure at Insight Global spans over 12 years, contributing to his extensive experience in incident management.
Current Role at Microsoft
Benji Jones currently works at Microsoft as a Major Incident Lead in Manufacturing Supply Chain (Service Operations 2). He has held this position since 2013, accumulating 11 years of experience in managing major incidents within the company's supply chain infrastructure. His role focuses on ensuring operational efficiency and effective incident resolution in a high-stakes environment.
Previous Experience at VMC
Benji Jones has a history of working with VMC, where he held multiple roles as a Microsoft Vendor. His positions included Customer Service Representative (Tier 1) in 2009 for 2 months, Office365 Support Engineer (Tier 1) in 2010 for 7 months, Office365 Support Engineer (Tier 2) in 2010 for 2 months, and Escalations Specialist (Tier 2) from 2009 to 2010 for 3 months. This experience provided him with foundational skills in customer service and technical support.
Educational Background
Benji Jones studied at Lipscomb University from 2000 to 2004, where he earned a Bachelor of Arts degree. He majored in English and minored in German. His education has contributed to his communication skills and analytical abilities, which are essential in his current roles.
Experience in the Hospitality Sector
Prior to his technical career, Benji Jones worked in the hospitality industry at Sheraton. His roles included Front Desk Agent from 2005 to 2006, Sales Reporting Systems Analyst in 2008 for 8 months, and Reservation/Billing Coordinator from 2007 to 2008 for 1 year. These positions helped him develop strong customer service and operational management skills.