Brandi Taylor
About Brandi Taylor
Brandi Taylor is a Remote Help Desk Analyst with extensive experience in technical support and customer service. She has worked for various organizations, providing assistance with hardware, software, and network issues across multiple locations.
Work at Insight Global
Brandi Taylor currently serves as a Remote Help Desk Analyst at Insight Global, a position she has held since 2023. In this role, she provides technical support to over 260 franchise locations, ensuring that various technical issues are addressed efficiently. Her responsibilities include troubleshooting hardware, software, printing, and network problems, which are essential for maintaining operational continuity across the franchise network.
Previous Employment Experience
Brandi Taylor has held several positions prior to her current role at Insight Global. She worked as a Help Desk Analyst at Teksystems LLC for four months in 2022-2023. Before that, she was a Front Desk Coordinator at Allcare Treatment Services, LLC for nine months in 2021-2022. Additionally, she has experience as a Remote Customer Support Specialist at ClearOne Advantage and as a Program Service Evaluator for the State of Arizona. Her diverse roles have contributed to her expertise in technical support and customer service.
Education and Certifications
Brandi Taylor studied Medical Assistant at Apollo College in Mesa, Arizona, where she achieved certification in 2006. She also attended Carrington College-Mesa, focusing on Medical/Clinical Assistant studies, and obtained a Medical Assistant Certification in the same year. Her educational background has provided her with foundational knowledge applicable to her roles in healthcare and technical support.
Technical Skills and Expertise
Brandi Taylor possesses a range of technical skills that enhance her effectiveness as a Remote Help Desk Analyst. She is proficient in troubleshooting various technical issues, including hardware, software, printing, and network problems. Additionally, she utilizes LANSWEEPER to monitor hardware connections and network uptime, which is crucial for maintaining system reliability. Her ability to support customers through both phone and email communications further demonstrates her comprehensive technical support capabilities.