Breana M.
About Breana M.
Breana M. is an Agile Coach Scrum Master at Insight Global, where she has worked since 2023. With a diverse background in project management and sales across various companies, she has successfully implemented Scrum frameworks and improved team productivity.
Work at Insight Global
Breana M. serves as an Agile Coach Scrum Master at Insight Global since 2023. In this role, she focuses on enhancing team performance and implementing Agile methodologies. She has successfully improved sprint success rates from 60% to 95% within six months for a 50-member software development team. Breana has also implemented and optimized Scrum frameworks using tools such as ServiceNow, Jira, and Confluence across multiple teams and projects.
Previous Experience
Prior to her current position, Breana M. held various roles in different organizations. She worked at Allstate as a Sales Project Manager from 2023 to 2024. Before that, she was a Tier 2 Helpdesk at Intuit for six months in 2022-2023. Breana's experience at AT&T spanned multiple roles, including Telesales Manager, Training and Development Lead, Integrated Solutions Specialist, Customer Success Manager, and Technical Telesales from 2013 to 2022. Additionally, she worked at Nordstrom in various capacities, including Designer Sales Specialist and Project Development Manager.
Education and Expertise
Breana M. has pursued advanced education to enhance her skills. She studied Data Science at Harvard Business School Online from 2023 to 2024. Additionally, she completed a program in Entrepreneurship/Entrepreneurial Studies at Cornell University from 2020 to 2021. Her educational background supports her expertise in Agile methodologies, data analysis, and strategic sales growth.
Achievements in Agile Coaching
Breana M. has demonstrated significant achievements in her Agile coaching role. She successfully engineered and maintained a knowledge base for the technical support team, which reduced call handling time and improved resolution rates. Furthermore, she has applied Kanban and Lean principles, resulting in a 20% increase in team productivity and a 95% customer satisfaction rate. These accomplishments highlight her effectiveness in driving team performance and customer satisfaction.
Early Career Experience
Breana M. began her career with roles that contributed to her professional development. She worked as a Mathematics Tutor at Boys & Girls Clubs of America from 2006 to 2007. Her experience in retail includes positions at Neiman Marcus Group as a Customer Support Specialist and at Saks OFF 5TH as a Sales Associate. These early roles provided her with foundational skills in customer service and support.