Carlos Rivera
About Carlos Rivera
Carlos Rivera is a Desktop Support Specialist who manages computer system deployments and upgrades at The Pentagon. He has a diverse background, including experience in sales and military service, and currently provides technical support for military installations.
Work at Insight Global
Carlos Rivera has been employed at Insight Global as a Desktop Support Specialist since 2017. In this role, he is responsible for providing technical support and handling deployments and upgrades of computer systems. His work includes configuring and assembling laptops, microcomputers, and workstations. He also performs first line support for service interruptions and escalates unresolved issues to ensure timely resolution.
Experience in Military Technical Support
Carlos Rivera provides technical support for military installations under the Joint Service Provider (JSP). His role involves managing the technical needs of these installations, ensuring that computer systems are operational and effectively supporting military operations. His experience in this area is complemented by his previous service as a Combat Engineer in the US Army.
Background in Sales and Real Estate
Before his current technical roles, Carlos Rivera worked in various sales positions. He was a Sales Associate at T-Mobile from 2013 to 2015 in Bellevue, Washington. Following that, he served as a VIP In-house Sales Associate at Westgate Resorts for seven months in 2016 in Orlando, Florida. Since 2016, he has been a Licensed Realtor at Keller Williams Realty, Inc. in Austin, Texas, where he has built a career in real estate.
Education and Technical Training
Carlos Rivera studied at Florida Technical College from 2009 to 2011, where he earned an Associate's degree in Design. He also attended New Horizons Computer Learning Center in 2016 for technical training. This education has equipped him with the skills necessary for his roles in desktop support and technical assistance.
Previous Military Experience
Carlos Rivera served in the US Army as a Combat Engineer from 2008 to 2014. His military experience provided him with valuable skills in technical support and problem-solving, which he applies in his current roles. His background in the military has contributed to his ability to handle technical challenges in high-stakes environments.