Carmen Engle
About Carmen Engle
Carmen Engle is a Technical Support Professional with extensive experience in IT support and technical roles. Currently employed at Insight Global, Engle has a background that includes positions at various companies and a solid educational foundation in finance and computer sciences.
Current Role at Insight Global
Carmen Engle has been employed at Insight Global as a Technical Support Professional since 2020. In this role, she is based in Ridgewood, New Jersey, and has accumulated four years of experience. Her responsibilities include providing technical support and resolving issues related to hardware and software for clients.
Previous Experience in Technical Support
Prior to her current position, Carmen Engle worked as a Technical Support Specialist at The Computer Merchant for one month in 2019 in Norwell, Massachusetts. Additionally, she served as an IT Support Specialist at Signature Consultants for a total of nine months across two different locations in 2019, specifically in Maitland, Florida, and Jacksonville, Florida. Her experience in these roles has contributed to her expertise in technical support.
Educational Background
Carmen Engle studied at Franklin Pierce College, where she earned a Bachelor of Science degree in Finance from 1984 to 1988. She furthered her education at Millenium Solution Focus, obtaining certifications in Computer and Information Sciences, including A+ and CCNA, from 2019 to 2020.
Technical Skills and Responsibilities
Carmen Engle is experienced in various technical tasks, including the deployment of HP ProDesk 600/800 desktops and migrating systems from Windows 7 to Windows 10. She has provided technical support in a hospital environment, addressing network, EMR/EHR, and security issues, utilizing tools such as Imprivata and McAfee Encryption. Her responsibilities also included refreshing workstations, installing printers, and managing equipment documentation.
Career History and Roles
Carmen Engle has held several positions throughout her career. She worked as a Master Data Analyst at BASF from 2009 to 2011 and as a Database Report Analyst at Jewish Renaissance Medical Center from 2012 to 2018. Additionally, she has experience as a Support Specialist at Automatic Data Processing for 16 years and held roles in contract administration and purchasing management at Canon Business Solutions and T-Systems, respectively.