Casandra De Witt
About Casandra De Witt
Casandra De Witt is a Technical Support Assistant with extensive experience in HVAC systems and customer service. She has held various roles at companies such as Comcast Cable and Honeywell, where she currently works, and has a background in training and managing customer escalations.
Work at Insight Global
Casandra De Witt has been employed at Insight Global as a Technical Support Assistant since 2014. In this role, she provides inbound technical support specifically for HVAC systems. Her responsibilities include managing customer escalations and conducting training sessions. She has accumulated 10 years of experience in this position, demonstrating her commitment to customer service and technical support.
Current Role at Honeywell
In addition to her position at Insight Global, Casandra De Witt has been working at Honeywell since 2014. She holds two roles: Senior Social Media Team Member and Specialist Tech Support Associate. As a Specialist Tech Support Associate, she has been active since 2016, focusing on account activation and transfers. She also handles special projects for the marketing department, showcasing her versatility within the organization.
Previous Experience in Customer Service
Casandra De Witt has a background in customer service, having worked at several companies prior to her current roles. She served as a Customer Account Executive at Comcast Cable from 2011 to 2014 and as a Sales and Service Specialist at Frontier Communications from 2007 to 2009. Additionally, she worked briefly as a Customer Service Representative at Time Communications in 2014. This experience has contributed to her skills in managing customer interactions and support.
Education and Expertise
Casandra De Witt studied at Century College, where she earned an Associate in Arts degree from 2014 to 2016. This educational background has provided her with foundational knowledge that supports her roles in technical support and customer service. Her expertise in HVAC systems and technical support is complemented by her training and project management skills.