Cassidy Smith
About Cassidy Smith
Cassidy Smith is a Customer Service Representative with extensive experience in the hospitality sector, currently working at Chick-fil-A-Franchise as a Hospitality Trainer and Shift Lead in Alabama. She holds a BS in Graphic Design from Full Sail University and is passionate about making a positive impact through effective communication.
Work at Chick-fil-A
Cassidy Smith has been employed at Chick-fil-A since 2017, where she currently serves as a Hospitality Trainer and Shift Lead. In her role as Hospitality Trainer, she focuses on enhancing customer experiences and ensuring effective communication within the team. Her position as Shift Lead involves overseeing daily operations and managing staff in the Birmingham, Alabama area. Cassidy's tenure at Chick-fil-A spans over seven years, during which she has developed a strong understanding of the company's cultural values and operational strategies.
Experience at Insight Global
Cassidy Smith has worked as a Customer Service Representative at Insight Global since 2019. In this role, she applies her skills in effective communication and customer service to assist clients and address their needs. Her experience at Insight Global complements her background in hospitality, allowing her to leverage her training in customer interaction and problem-solving.
Education and Expertise
Cassidy Smith completed her high school education at White Plains High School, earning a High School Diploma. She furthered her education at Full Sail University, where she studied Graphic Design from 2017 to 2020 and obtained a Bachelor of Science degree in Graphic Design. This educational background provides her with a blend of creative and practical skills that she applies in her professional roles.
Previous Work Experience
Prior to her current roles, Cassidy Smith worked briefly as a Cashier at Sprouts Farmers Market in 2017. This position allowed her to gain initial experience in customer service and retail operations. Her early work experience laid the foundation for her subsequent roles in hospitality and customer service.
Passion for Positive Impact
Cassidy Smith is passionate about creating a positive impact on others' lives through effective communication. This passion drives her approach to customer service and training, as she seeks to foster a welcoming environment for both customers and team members. Her commitment to enhancing the customer experience is evident in her work at Chick-fil-A and Insight Global.