Charleia Williams
About Charleia Williams
Charleia Williams is a Learning and Development Manager at Insight Global in Atlanta, Georgia, where she has worked since 2021. She holds a Bachelor of Business Administration and has extensive experience in training, coaching, and implementing customer service strategies to enhance client satisfaction.
Work at Insight Global
Charleia Williams has been serving as the Learning and Development Manager at Insight Global since 2021. In this role, she focuses on developing and implementing training programs that enhance employee morale and retention. Her responsibilities include conducting needs analysis to create tailored solutions that align with the professional objectives of clients. Prior to her current position, she worked as a Corporate Trainer at Insight Global from 2020 to 2021, where she contributed to training initiatives that improved team performance.
Education and Expertise
Charleia Williams holds a Bachelor of Business Administration (B.B.A.) from Kaplan University-Davenport Campus, which she completed in 2015. She also studied Business Administration at Capella University, earning a Bachelor of Arts (BA) from 2019. Additionally, she attended Baldwin Wallace University and Howard University, where she studied Business Administration and Psychology, respectively. Her educational background supports her expertise in management and operations, particularly in the context of learning and development.
Background
Charleia Williams has a diverse professional background that includes various roles in training and management. Before her tenure at Insight Global, she worked as a Special Events Manager/Co Facilitator at Hearts To Nourish Hope from 2012 to 2013. She also served as the Summer Camp/After School Director at Akron Urban League and Community Service Center from 2006 to 2008. Her experience as a Corporate Trainer at Zelus LLC from 2016 to 2020 involved extensive travel, further broadening her skills in training and development.
Achievements
At Insight Global, Charleia Williams engineered training programs that led to measurable improvements in employee morale and retention rates. She has a proven track record of implementing customer service techniques across various platforms, which has positively impacted customer satisfaction and client retention. Her ability to analyze team talent and utilize resources effectively has contributed to exceeding corporate objectives and fostering growth within the organization.