Charwan Dwuma
About Charwan Dwuma
Charwan Dwuma serves as the Deputy Operations Manager at Insight Global, where he has worked since 2020. He has a diverse background in operations and IT management, with previous roles at SkyePoint Decisions, Inc., Edward Jones, and CACI International Inc.
Current Role at Insight Global
Charwan Dwuma serves as the Deputy Operations Manager at Insight Global, a position he has held since 2020. In this role, he is responsible for automating tasks such as report generation, security setting application, and patch management. He also supports globally deployed agents for monitoring servers and workstations, which enhances system availability. His work involves monitoring, analyzing, and understanding change management environments to improve problem resolution capabilities.
Previous Experience at SkyePoint Decisions, Inc.
Before joining Insight Global, Charwan Dwuma worked at SkyePoint Decisions, Inc. in various capacities. He served as a Backup Administrator for six months in 2017, followed by a role as Cyber Operations Manager from 2018 to 2020. During his tenure, he also worked as an Email Exchange Systems Administrator for two months in 2017. His experience at SkyePoint involved managing cybersecurity operations and ensuring the integrity of systems.
Experience at Edward Jones
Charwan Dwuma worked at Edward Jones as a Branch Office Administrator from 2015 to 2016. In this role, he was responsible for managing office operations and supporting client services. His experience at Edward Jones contributed to his skill set in administrative management and customer relations.
Educational Background
Charwan Dwuma studied at Pennsylvania State University-Erie Campus, where he focused on Operations Management and Marketing, achieving a degree in Management Information Systems from 2006 to 2010. He furthered his education at Jones International University, earning an MBA in Information Security from 2011 to 2014. His educational background provides a strong foundation in both management and information security.
Early Career and Additional Roles
Charwan Dwuma began his career at the Maryland-National Capital Park and Planning Commission, where he worked as a PIC-Supervisor/Pool Operator from 2006 to 2010. He has also held positions at CACI International Inc. as a MNIS CSC Systems Administrator and at Pragmatics, Inc. as a Service Desk Analyst and Team Lead - TS/SSBI. These roles contributed to his extensive experience in systems administration and operational management.