Cheryl Knieriemen
About Cheryl Knieriemen
Cheryl Knieriemen serves as the High Touch Operations Manager at Cisco, where she focuses on strategic planning and process improvement for large enterprise customers. With extensive experience in telecommunications and operational K9 handling, she has built a reputation for fostering strong business partnerships and leading cross-functional teams.
Work at Insight Global
Cheryl Knieriemen serves as the High Touch Operations Manager at Insight Global, focusing on Cisco operations. She has held this position since 2021, contributing to the company's efforts in managing large enterprise customer relationships. Her role involves strategic planning and process improvement, aimed at enhancing service delivery and operational efficiency.
Previous Experience at Cox Communications
Before joining Insight Global, Cheryl worked at Cox Communications as a Service Assurance Analyst from 2012 to 2014. During her two-year tenure in Atlanta, GA, she was responsible for ensuring service quality and reliability in telecommunications, which provided her with foundational experience in the industry.
Expertise in Telecommunications Technologies
Cheryl possesses extensive expertise in managing telecommunications repair and various voice and data industry technologies. Her knowledge encompasses DS0, DS1, DS3, OC3, OC12, Ethernet, Fiber optics, MPLS, IPVPN, Packet routing, and VOIP. This technical proficiency supports her role in operational management and service assurance.
Career at EarthLink Business
Cheryl was employed at EarthLink Business as a CNOC Service Manager from 2014 to 2017. In this role, she managed network operations and service delivery, further developing her skills in telecommunications and customer support. Her experience at EarthLink contributed to her understanding of operational processes in the industry.
Operational K9 Handler at Alpha Team K9 Search and Rescue
In addition to her corporate roles, Cheryl has been an Operational K9 Handler for Alpha Team K9 Search and Rescue since 2006. This position involves wilderness area search operations in the Greater Atlanta Area, showcasing her commitment to community service and teamwork in high-stakes environments.