Cheryl Swift
About Cheryl Swift
Cheryl Swift is a Customer Service Specialist at Insight Global, where she has worked since 2014. With a background in conflict resolution and digital marketing, she has developed skills in customer satisfaction and sales throughout her career.
Work at Insight Global
Cheryl Swift has been employed at Insight Global as a Customer Service Specialist since 2014. Over her tenure of 10 years, she has developed skills in conflict resolution and customer satisfaction. Her role involves addressing customer inquiries and resolving issues, leveraging her extensive experience in customer service.
Previous Employment Experience
Prior to her current position, Cheryl worked at Autotrader US as a Customer Service Specialist for one year from 2015 to 2016 in Atlanta Dunwoody. She also spent 23 years at Creative Loafing as an Inside Sales Account Executive, where she gained significant experience in sales and customer interactions. Additionally, she worked at Ricoh USA, Inc. as a Data Entry specialist for 11 months in 2016 to 2017.
Education and Expertise
Cheryl Swift studied Criminology at Chicago State University from 1991 to 1996, completing a five-year program. She also attended Harold Washington College for two years from 1978 to 1980. Her educational background, combined with management training and negotiation skills, enhances her capabilities in customer service and conflict resolution.
Skills in Customer Service and Marketing
Cheryl possesses expertise in digital and direct marketing, which complements her customer service skills. Her experience in inbound sales supports her ability to understand customer needs and drive sales effectively. Additionally, her background in branding aids in improving customer engagement and loyalty.
Current Role at Marshalls Distribution Center
Since 2018, Cheryl has also been working as a Warehouse Associate at Marshalls Distribution Center in Lithonia, GA. This role adds to her diverse skill set and experience in customer service and operational support.