Chris Molina
About Chris Molina
Chris Molina is a Senior Process Quality Lead at Insight Global, where he has worked since 2020. He has a background in quality assurance and customer service, with previous roles at USAA, AAA Auto Club South, Alorica, and Cognizant.
Work at Insight Global
Chris Molina has served as a Senior Process Quality Lead at Insight Global since 2020. In this role, he ensures the highest quality for the Support Services team across the USA and Canada. His responsibilities include combining multiple work groups to enhance information access and improve efficiency. He plays a crucial role in supporting Service Management and Governance within Walmart Inc.'s People Services Strategy & Innovations branch.
Previous Experience in Quality Assurance
Prior to his current position, Chris Molina worked at Cognizant as a Quality Team Lead from 2017 to 2020. He also held a position as Quality Assurance at AAA Auto Club South from 2016 to 2017. His earlier experience includes working as a Customer Service Supervisor at Alorica from 2011 to 2013 and as a member of the Insurance Sales & Policy Services team at USAA from 2014 to 2016.
Education and Expertise
Chris Molina studied at Tampa Technical Institute, where he earned an Associate of Science (A.S.) degree in Electronic and Computer Engineering from 1999 to 2001. His educational background supports his expertise in process quality and assurance, contributing to his effectiveness in various roles throughout his career.
Role in Service Management and Governance
In his current role, Chris Molina is responsible for expanding quality across all of People Services at Walmart Inc. He is involved in the entire process from discovery and analysis to root cause identification, design, and implementation. His focus is on identifying gaps within Support Services and ensuring that business partners adhere to remediation plans.
Professional Development and Contributions
Chris Molina's work emphasizes the importance of quality assurance and process improvement. He has contributed to building the expansion roadmap for quality initiatives within People Services. His efforts aim to create higher efficiency and better access to information across multiple work groups.