Cicely P.
About Cicely P.
Cicely P. is a Customer Service Representative with extensive experience in the healthcare sector. She has worked in various roles, including medical assistant and quality assurance analyst, and has been with Insight Global since 2021.
Current Role at Insight Global
Cicely P. has been employed at Insight Global as a Customer Service Representative since 2021. In this role, she operates remotely and has accumulated three years of experience in customer service. Her responsibilities include addressing customer inquiries and providing support to enhance client satisfaction.
Previous Experience in Customer Service
Prior to her current position, Cicely P. worked at LexisNexis Risk Solutions as a Customer Service Representative and Office Clerk from 2005 to 2007. She also held a position at HealthPort Technologies, where she served as a Customer Service Representative from 2008 to 2009. Her roles involved direct interaction with customers and managing various administrative tasks.
Background in Medical Assistance
Cicely P. has a background in medical assistance, having worked at NORTHWEST GEORGIA MEDICAL CLINIC, PC as a Front and Back Office Medical Assistant from 2007 to 2008. She gained valuable experience in medical office procedures during this time. Additionally, she conducted pain assessments with United Healthcare members to identify areas for service improvement.
Quality Assurance and Account Management Experience
At HealthPort Technologies, Cicely P. advanced her career by taking on the role of Quality Assurance Analyst from 2010 to 2014. She also worked in Account Management General Support from 2009 to 2010. In these positions, she contributed to maintaining service quality and supporting client accounts.
Education and Certification
Cicely P. studied at Sanford-Brown College-Atlanta, where she focused on Medical/Clinical Assistant studies and achieved a Certificate from 2006 to 2007. This educational background provided her with foundational knowledge and skills applicable to her roles in healthcare and customer service.