Conor Makowski
About Conor Makowski
Conor Makowski serves as the Halo Support Experience Lead for 343 Industries, where he focuses on enhancing player support and experience. He holds a Bachelor's Degree in Film Studies from Emory University and has a background in project management and testing within the gaming industry.
Current Role at Insight Global
Conor Makowski serves as the Halo Support Experience Lead for 343 Industries, a position he has held since 2020. In this role, he is based in Redmond, Washington, and is responsible for enhancing the player support experience for the Halo franchise. His work involves defining and managing support boundaries with internal teams to ensure efficient resource utilization and improve player interactions.
Previous Experience in Gaming Project Management
Prior to his current role, Conor worked as a Gaming Project Manager on a contract basis at Pixelfire in 2019. During his seven-month tenure, he developed a new ticket form and reporting structure that improved communication between players and engineering teams. This initiative enhanced player insight and support agent understanding, ultimately leading to better action item quality for engineering teams.
Education and Academic Background
Conor Makowski completed his Bachelor’s Degree in Film Studies with a focus on Film and Media Management at Emory University from 2013 to 2017. He also attended Northwood High School for one year and Decatur High School for two years, from 2011 to 2013. His educational background has provided him with a foundation in media management that supports his current role in the gaming industry.
Experience in Quality Assurance and Testing
Conor has experience in quality assurance as a Senior Tester at Keywords Studios, where he worked on a contract basis from 2018 to 2019. His role involved testing and providing feedback on game updates, contributing to the overall quality of the gaming experience. Additionally, he completed an internship at CNN as a Turner Voices Intern in 2013, which provided him with insights into media operations.
Contributions to Halo Support Initiatives
In his role at 343 Industries, Conor has partnered with internal engineering and design teams to align support priorities across multiple game updates, including the Halo Infinite Tech Preview. He has led efforts to redesign the Halo Support website and branding, facilitating better feedback mechanisms for players regarding their issues. These contributions have aimed to enhance the overall player experience within the Halo community.