Craig Myers
About Craig Myers
Craig Myers is a Firewall Engineer at Bank of America, where he has worked since 2012. He has significantly contributed to enhancing wireless access and optimizing infrastructure, leveraging his extensive experience in network security and support.
Work at Insight Global
Craig Myers has served as a Firewall Engineer at Insight Global, specifically for HP at Bank of America, since 2012. His role involves managing and optimizing firewall systems to ensure secure network operations. He has worked remotely for over a decade, contributing to various projects that enhance the security infrastructure of the organization.
Previous Experience at Check Point Software Technologies
Before joining Insight Global, Craig Myers worked as a Support Engineer at Check Point Software Technologies from 2007 to 2010. In this position, he provided technical support and solutions for firewall products, gaining valuable experience in network security and troubleshooting.
Education and Expertise
Craig Myers studied at the University of Southern California - Marshall School of Business, where he earned a Bachelor of Science in Marketing and Management in 1976. He also attended DeVry University, obtaining a Bachelor of Science in Computer Information Systems from 1994 to 1996. Additionally, he completed Cisco Routing studies at Tarrant County College, achieving CCNA certification.
Key Contributions and Projects
Craig Myers played a significant role in integrating wireless access across Merrill Lynch Trading Offices, utilizing Cisco ISE Authentication Technology to enhance BYOD capabilities at over 450 locations. He also pioneered the use of 'Bonded Interfaces' at Bank of America, optimizing infrastructure capacity. His leadership in the Sprint Clarify Call Center Project involved overseeing a comprehensive multi-month production test, ensuring successful project management and support.
Achievements in Customer Satisfaction
Craig Myers achieved a customer satisfaction rating of 4.76 out of 5 by effectively resolving 70% of support calls within two hours. His ability to identify and develop workarounds for critical software bugs, such as in the Clarify interface, has contributed to maintaining operational efficiency and preventing disruptions.