Crystal Marifosque
About Crystal Marifosque
Crystal Marifosque is a Tri-Skilled/Trainer/QA Representative at Insight Global in Phoenix, Arizona, with a background in business administration and human resources management. She has experience in quality assurance and has played a significant role in COVID-19 response efforts.
Work at Insight Global
Crystal Marifosque has been employed at Insight Global since 2020, serving as a Tri-Skilled/Trainer/QA Representative. In this role, she has been responsible for coaching agents and conducting call audits to ensure compliance with company standards. Her contributions have been significant in maintaining quality assurance within the organization. Crystal's work is based in Phoenix, Arizona, where she has developed her skills over the past four years.
Education and Expertise
Crystal is pursuing a degree in Business Administration, Management, and Operations at Western Governors University, a program she has been engaged in since 2018. Additionally, she is studying Human Resources Management at IAP Career College, where she is working towards becoming a Human Resources Consultant. Her educational background supports her roles in training and quality assurance.
Background in Hospitality
Prior to her current position, Crystal worked as a Front Office Supervisor at Paramount Hotel Seattle from 2018 to 2019 and at DoubleTree by Hilton from 2016 to 2018. In these roles, she managed front office operations and provided customer service. Her experience in the hospitality industry has equipped her with skills in management and client interaction.
Contributions During COVID-19
During the COVID-19 pandemic, Crystal played a vital role in community health efforts. She was involved in initial outreach to diagnosed patients to trace contacts and provide guidance. Additionally, she assisted in handling high-volume calls related to COVID-19 vaccines, facilitating appointments at state events. Her meticulous attention to detail was evident during case investigations.
Training and Development Initiatives
Crystal has contributed to the professional development of new agents by conducting mock interviews, which prepared them for their roles. This initiative enhanced their readiness and confidence, demonstrating her commitment to fostering a supportive training environment.