Dan Thacker
About Dan Thacker
Dan Thacker is a Senior Systems Engineer specializing in Windows Test Core Support, currently employed at Insight Global since 2019. He has extensive experience in various technical roles, including network engineering and desktop support, and co-owns Wandering Havoc Games LLC.
Work at Insight Global
Dan Thacker has been employed at Insight Global as a Senior Systems Engineer – Windows Test Core Support since 2019. In this role, he leads in managing customer incidents, ensuring thorough documentation of the traffic and incident environment. He is responsible for maintaining a test environment that includes 5000 servers across multiple datacenters. Additionally, he compiles and writes monthly reports to assess compliance and efficacy within the Windows Core Support Team. His responsibilities also include scheduling traffic monitoring for a team of nine members and assisting in the training of new team members.
Previous Experience
Prior to his current role, Dan Thacker accumulated extensive experience in various technical positions. He worked at Holland America Line as Desktop Support II from 2003 to 2007. Following that, he served as a Network Engineer at Community Transit from 2007 to 2010. He then joined Microsoft, where he was part of the MIPS Change Team Online Services from 2011 to 2013. Additionally, he worked as a Network Engineer and Help Desk Contractor at Robert Half Technology from 2000 to 2003.
Education and Expertise
Dan Thacker studied at California State University, Northridge, where he completed his education from 1988 to 1992. His educational background has contributed to his expertise in systems engineering and network management. He is skilled in writing and presenting technical learning materials, which enhances team capabilities. His experience in compliance and security patching within production environments further demonstrates his technical proficiency.
Achievements in Incident Management
In his role at Insight Global, Dan Thacker developed a traffic control system capable of managing 1200 to 1500 incident tickets monthly. This system plays a crucial role in ensuring efficient incident management. His leadership in the customer incident space includes providing comprehensive documentation and overseeing the incident environment, which contributes to the overall effectiveness of the support team.