Daniel Ruth
About Daniel Ruth
Daniel Ruth serves as a Communication Manager and Shift Lead at Insight Global, where he has worked since 2012. He has extensive experience in managing client contracts and leading a team within the Office 365-CXP organization.
Work at Insight Global
Daniel Ruth has been employed at Insight Global since 2012, serving as a Communication Manager and Shift Lead for 12 years. In this role, he manages client contracts, focusing on Statement of Work (SOW) management, Service Level Agreement (SLA) adherence, and escalation management. He conducts Quarterly Business Reviews to assess performance and ensure client satisfaction. Additionally, he leads a team of Communications Managers responsible for addressing high-severity events within the Office 365-CXP organization.
Education and Expertise
Daniel Ruth studied at Bellevue College from 2004 to 2006, where he earned an associate's degree. He also completed his secondary education at Redmond High School. His educational background supports his expertise in communication management and technical support. He holds a Microsoft Certified Desktop Support Technician (MCDST) certification, which enhances his qualifications in IT support and troubleshooting.
Background
Before joining Insight Global, Daniel worked at VMC as a Technical Team Manager from 2008 to 2012. During this four-year tenure, he gained valuable experience in managing technical teams and operations. He has nearly a decade of experience specifically in the BPOS/Office 365 environment, which has contributed to his current role in managing communication strategies and client interactions.
Achievements
Daniel Ruth has developed a strong background in Quality Assurance, having led a team of three QA Analysts. His program management skills encompass project budgeting, order processing, and cash flow forecasting. He is experienced in troubleshooting various platforms, including SharePoint Online, Exchange Online, and Skype for Business, which are integral to his responsibilities in the Office 365-CXP organization.