Darla Y. Wilson
About Darla Y. Wilson
Darla Y. Wilson is a Customer Service Representative at Insight Global in Crum Lynn, Pennsylvania, where she has worked since 2019. She holds a Bachelor of Science in Business Management/Small Business Administration from Wilmington University and has previous experience in financial analysis and human resources.
Work at Insight Global
Darla Y. Wilson has been employed at Insight Global as a Customer Service Representative since 2019. She has accumulated five years of experience in this role, working in Crum Lynn, Pennsylvania. In her position, she utilizes advanced software programs and dual monitor setups to enhance efficiency within a call center environment. Her responsibilities include managing customer inquiries and providing support to ensure a high level of customer satisfaction.
Education and Expertise
Darla Y. Wilson holds a Bachelor of Science degree in Business Management/Small Business Administration from Wilmington University. Additionally, she earned an Associate of Science degree in Business Administration/Customer Service Technology from the Pennsylvania Institute of Technology. Her educational background provides her with a solid foundation in business principles and customer service strategies.
Background
Darla Y. Wilson began her career as a Personal Financial Analyst at Primerica, where she worked from 1993 to 2003 in Springfield, Pennsylvania. During her tenure, she recommended product upgrades to customers based on their needs and preferences. Following this role, she served as a Human Resources-Benefits/Administrative Assistant at ConocoPhillips from 2002 to 2004 in the Greater Philadelphia Area.
Professional Development
Throughout her career, Darla Y. Wilson has developed business relations with financial institutions by processing fraud requests, credit freezes, and indicative information updates. Her experience in customer service and financial analysis has equipped her with the skills necessary to navigate complex customer interactions and support organizational objectives.
High School Education
Darla Y. Wilson completed her high school education at Chester High School, where she studied Business and achieved an Academic Diploma. This early education laid the groundwork for her subsequent studies in business management and customer service.