Demosthenes Jimenez
About Demosthenes Jimenez
Demosthenes Jimenez is a Senior Zendesk Engineer for Samsara, with extensive experience in Zendesk administration and business system analysis. He has held various roles in the tech industry, including positions at Twilio Inc., Revel Systems, and Datadog.
Current Role at Insight Global
Demosthenes Jimenez currently serves as a Senior Zendesk Engineer for Samsara at Insight Global. He has been in this position since 2024, working remotely. In this role, he applies his extensive knowledge of Zendesk administration and system management to enhance customer service operations.
Previous Experience at Twilio Inc.
Demosthenes Jimenez worked at Twilio Inc. in various capacities from 2016 to 2022. He initially served as a Senior Zendesk Administrator for four years, followed by a two-year tenure as a Senior Service Operations Business Systems Analyst. His work involved optimizing Zendesk systems to improve customer interactions.
Experience at Rafter, Inc.
At Rafter, Inc., Demosthenes held multiple roles from 2010 to 2014. He began as a Customer Service Support representative and progressed to a Customer Satisfaction Technician. He later became the Sr. Supervisor of Analytics and Systems, where he focused on enhancing operational efficiency.
Educational Background
Demosthenes Jimenez studied at San Francisco State University from 2002 to 2008. He earned a Bachelor of Science degree in Marketing. This educational background has contributed to his understanding of customer service and business systems.
Technical Skills and Expertise
With over 12 years of experience in Zendesk administration, Demosthenes Jimenez has developed a strong expertise in managing systems related to Zendesk. His background includes roles in technical solutions operations and quality assurance, showcasing his versatility in the tech industry.