Desiray Dameron
About Desiray Dameron
Desiray Dameron is a Senior Analyst currently working at Insight Global in the Atlanta Metropolitan Area, where she has been since 2019. She has a background in technical documentation, vendor management, and training, and holds a Bachelor of Applied Science in Cybersecurity.
Work at Insight Global
Desiray Dameron has been employed at Insight Global as a Senior Analyst since 2019. In this role, she is responsible for creating technical documents and maintaining a knowledge base to support end users. Dameron works closely with vendors to configure backend application and database systems, ensuring seamless integration with in-house applications. She also verifies backups and error logs on servers, troubleshooting failures and coordinating with technicians from other departments as necessary. Her position requires handling complex calls, analyzing problems, and effectively interacting with co-workers, managers, and executives.
Previous Experience at ibex
Before joining Insight Global, Desiray Dameron worked at ibex as a Senior Analyst from 2017 to 2019. During her two-year tenure, she developed skills that contributed to her current role. Her experience at ibex provided her with a foundation in technical analysis and support, which she has built upon in her subsequent position.
Education and Expertise
Desiray Dameron studied at Tidewater Community College, where she achieved a Real Estate certification in 2015 after an 11-month program. She also completed a Certificate in Information Technology through Google. Additionally, she holds a Bachelor of Applied Science in Cybersecurity from Southern New Hampshire University. This educational background equips her with a diverse skill set applicable to her roles in technical analysis and support.
Training and Development Responsibilities
In her current role, Desiray Dameron conducts training sessions on new technology and processes for end users at Cricket Wireless. This responsibility highlights her ability to communicate complex information effectively and support the professional development of others within the organization. Her training sessions are aimed at enhancing user understanding and proficiency with new systems.
Technical and Operational Responsibilities
Desiray Dameron is responsible for defining and enforcing database standards, policies, guidelines, and documentation. She also configures hardware and software on POS terminals across Cricket Wireless Authorized retail stores. These tasks require a strong understanding of technical systems and operational processes, ensuring that the technology used in retail environments operates efficiently.