Doug Wallace
About Doug Wallace
Doug Wallace is a Sr. Desktop Support Technician at Insight Global, where he has worked since 2020. He has extensive experience in IT support and has held various roles in the technology sector since 2008.
Work at Insight Global
Doug Wallace has been employed at Insight Global as a Sr. Desktop Support Technician since 2020. In this role, he provides technical support and troubleshooting for desktop systems, ensuring efficient operations within the organization. His tenure at Insight Global spans four years, during which he has contributed to maintaining high standards of IT support.
Previous Experience in IT Support
Before joining Insight Global, Doug Wallace worked at AGI as a Sr. IT Support Specialist from 2017 to 2020. His responsibilities included managing IT support requests and ensuring the smooth operation of IT services. Prior to AGI, he served as Helpdesk Team Lead at Dorset Connects from 2016 to 2017, where he oversaw helpdesk operations.
Education and Expertise
Doug Wallace studied at Chubb Institute, where he focused on IT and achieved a Network Technician certification in 2002. His education provided him with foundational knowledge in networking and technical support, which he has applied throughout his career in various IT roles.
Career Timeline and Roles
Doug Wallace has held multiple positions in the IT field. He worked at Technology Services, LLC as a Windows 7 and Hardware Refresh Technician from 2013 to 2015. He also served as a Technical Services Analyst at QVC from 2015 to 2016. Earlier in his career, he was a Network Engineer at HighPoint Solutions in 2008 and an IT Administrator at Springhouse Education and Consulting Services from 2008 to 2011.