Ebony Williams
About Ebony Williams
Ebony Williams is a Desktop Support Technician with certifications in A+, Network, and CompTIA Security+. She has a background in Criminal Justice and has worked at Insight Global since 2021.
Work at Insight Global
Ebony Williams has been employed at Insight Global as a Desktop Support Technician since 2021. In this role, she provides technical support and assistance to users, ensuring that desktop systems operate efficiently. Her responsibilities include troubleshooting hardware and software issues, maintaining system performance, and facilitating user training. Williams has contributed to the team for three years, demonstrating her commitment to delivering effective IT solutions.
Education and Expertise
Ebony Williams studied Criminal Justice at Capella University from 2011 to 2013, completing a two-year program. She furthered her education at Baltimore City Community College from 2014 to 2016, also for two years. In addition to her formal education, she has completed several industry-recognized certifications, including A+, Network, and CompTIA Security+. These qualifications enhance her technical expertise in the IT field.
Background
Ebony Williams has a background in both education and technical support. Her studies in Criminal Justice provided her with analytical skills, while her certifications in IT demonstrate her commitment to professional development. Williams possesses strong communication and team-building skills, which are essential in her role as a Desktop Support Technician. She has a keen interest in expanding her knowledge within the IT industry.
Certifications and Skills
Ebony Williams has achieved several certifications that validate her skills in information technology. She holds A+, Network, and CompTIA Security+ certifications. These credentials indicate her proficiency in various aspects of IT support, including hardware, networking, and cybersecurity. Her strong communication and team-building skills further complement her technical abilities, allowing her to effectively collaborate with colleagues and assist users.