Ed Anderson
About Ed Anderson
Ed Anderson is an Implementation Specialist at Insight Global, where he has worked since 2018. He has a background in IT support and systems engineering, with previous roles at United Airlines, National MS Society, Centura Health, and Exempla Healthcare.
Work at Insight Global
Ed Anderson has been employed at Insight Global as an Implementation Specialist since 2018. In this role, he is responsible for managing the implementation of various IT solutions and services. His position involves providing support to users, troubleshooting IT-related issues, and coordinating with other teams to ensure smooth operations. Anderson's experience in this role spans over six years, during which he has contributed to multiple technology refresh projects, offering both in-person and remote assistance.
Previous Experience at United Airlines
Before joining Insight Global, Ed Anderson worked at United Airlines as a Systems Engineer from 2012 to 2015. His tenure lasted three years in Chicago, Illinois. In this position, he was involved in various IT systems and infrastructure projects, applying his technical skills to improve operational efficiency and support the airline's technological needs.
Background in IT Support and Analysis
Ed Anderson has a diverse background in IT support and analysis. He served as a Desktop Support Engineer at the National MS Society for seven months in 2011. Prior to that, he worked as an Entity Analyst at Centura Health from 2008 to 2011, where he spent three years. His career began as an Analyst at Exempla Healthcare from 2004 to 2007. These roles provided him with a solid foundation in troubleshooting and supporting various IT systems.
Technical Expertise and Skills
Anderson possesses expertise in enterprise desktop imaging software, including Symantec Ghost, RIS, and SCCM. He has a thorough understanding of PC-Architecture hardware, which enables him to effectively troubleshoot and resolve IT-related problems. His role often involves serving as the initial point of contact for users experiencing technical issues, coordinating with the Service Desk and third-party vendors for software and hardware incidents.